Zava Ranch ships fresh fruit, herbs, and other food products directly from California farm. Because many of our products are fresh and perishable, they require different return and refund rules from ordinary merchandise.
Perishable Food Cannot Be Returned
For food-safety reasons, fresh fruit, herbs, and other food products cannot be returned or exchanged after they have been shipped.
We do not accept returns simply because a customer changes their mind, no longer needs the product, or does not prefer the natural size, appearance, color, or other normal characteristics of agricultural products.
Problems With Your Order
We want to know promptly if we made a mistake or if your shipment arrived with a significant problem.
If:
- We shipped the wrong product;
- An item was missing from your order; or
- A significant portion of the order arrived damaged or unusable,
please email us within 24 hours of delivery.
Please include:
- Your order number;
- A description of the problem;
- Photos showing the affected product;
- A photo showing the entire shipment as received; and
- A photo of the shipping box and label if there was shipping damage.
Because fresh produce changes naturally after delivery, we cannot evaluate claims first reported several days after the package was delivered.
Refunds and Replacements
If we determine that we made an error or that product was unusable when delivered, we may, depending on the circumstances:
- Replace the affected product;
- Refund the affected product; or
- Provide another appropriate resolution.
A problem affecting one or several pieces of fruit does not automatically qualify the entire shipment for replacement or refund.
Any refund or replacement is based on the portion of the order actually affected.
Fresh Fruit Is a Natural Product
Our fruit is agricultural produce, not a manufactured product.
Fruit naturally varies in:
- Size;
- Shape;
- Color;
- Skin texture;
- Ripeness;
- Cosmetic appearance; and
- Shelf life.
Many Zava Ranch products are unwaxed, uncoated, and minimally processed. Natural cosmetic imperfections or normal variation are not considered damage or defects.
Delivery and Recipient Availability
Customers are responsible for providing a complete and accurate delivery address and for making sure the delivery location can receive the shipment.
This is particularly important when shipping to:
- Businesses;
- Offices;
- Schools;
- Gated properties;
- Apartment buildings; or
- Other locations with limited receiving hours.
We ship using the shipping service selected for the order, but we do not control the carrier’s exact delivery time or delivery route.
If the carrier attempts delivery but cannot complete it because:
- The business or delivery location is closed;
- No one is available to accept the package;
- Access to the property is unavailable;
- The recipient refuses or misses delivery; or
- The address or delivery information supplied by the customer prevents delivery,
Zava Ranch is not responsible for deterioration of perishable products caused by the resulting delivery delay.
An unsuccessful delivery attempt caused by recipient unavailability does not make the order eligible for a free replacement or refund.
FedEx 2Day Shipping
When an order is shipped using FedEx 2Day, we are purchasing FedEx’s 2Day shipping service and handing the package to FedEx for delivery.
We cannot guarantee that FedEx will arrive at a particular hour or during a customer’s preferred receiving window.
Customers shipping to a business address should make sure someone will be available to receive the shipment when FedEx attempts delivery.
Carrier Delays
Once a shipment has been accepted by the carrier, some circumstances are outside Zava Ranch’s control.
If there is a carrier problem that is not caused by the recipient, please contact us promptly so we can review the tracking history and circumstances.
Each situation will be evaluated individually.
Incorrect or Incomplete Addresses
Please verify the shipping address carefully before placing your order.
We are not responsible for delivery delays, failed deliveries, or loss of freshness resulting from an incorrect or incomplete address supplied with the order.
If you notice an address error before the order ships, contact us immediately. Once the package has been transferred to FedEx, we cannot guarantee that the delivery address can be changed.
Delivery Confirmation
An order shown by the carrier as delivered is considered delivered unless there is evidence of a carrier delivery error.
If you cannot locate a package marked delivered, please contact us promptly so the tracking information can be reviewed.
Cancellations
Please contact us as soon as possible if you need to cancel an order.
Because fresh products may be harvested and packed specifically for your order, an order cannot be cancelled once it has been harvested, packed, or shipped.
Exchanges
We do not offer exchanges on food products.
Chargebacks
If there is a problem with an order, please contact us first so we have an opportunity to review and address it.
A chargeback should not be used as a substitute for contacting us about a product or delivery concern.
Questions?
Please contact us by email with your order number and any questions regarding an order, refund, or delivery issue.